Sr. HR Manager(Assistant Director level)

Recruitify_HR; Quezon City; On-site; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Sleeping Quarters

Job summary

A leading HR consultancy in Quezon City is seeking an experienced HR Business Partner with over 10 years of relevant experience, including 5 years in the BPO industry. The ideal candidate will lead a team, manage HR service delivery, and ensure compliance with labor laws. Strong leadership, analytical, and interpersonal skills are essential. This is a full-time, on-site position offering competitive perks including performance bonuses and health insurance.

Qualifications

• Minimum of 10 years' experience as HRBP, preferably with 10-15 years in management.
• Experience in BPO industry as an HR Manager required.
• Extensive knowledge of corporate compliance and labor laws.

Responsibilities

• Lead and mentor a team of HR Shared Services professionals.
• Oversee delivery of HR services and manage employee inquiries.
• Ensure compliance with HR policies and labor regulations.
• Partner with HR leadership and IT to align HRSS services with organizational goals.
• Provide coaching, performance reviews, and escalate complex HR issues when needed.
• Communicate HR performance and opportunities to senior leadership.

Skills

Leadership skills

HR service delivery management

Analytical skills

Interpersonal skills

HR knowledge

HR Technologies

Communication

Mentoring

Education

Bachelor's degree in Human Resources or related field

Tools

HRIS

Payroll systems

Benefits Administration

Job description

On-site - Quezon City >10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

Key Responsibilities:

• Lead, manage, and mentor a team of HR Shared Services professionals, including Labor Relations, HRIS, Employee Relations, Comp & Ben, and other support staff.
• Foster a positive, customer centric team culture focused on collaboration, continuous learning, and high performance.
• Develop and implement performance goals for HR staff, ensuring accountability, growth, and development.
• Conduct regular performance reviews, provide coaching, feedback, and ensure team members are well equipped to meet organizational needs.
• Oversee the delivery of HR services, including employee inquiries, HRIS management, benefits administration, and other Related processes.
• Ensure consistent, high quality service delivery in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Monitor and optimize day to day operations to improve efficiency, reduce errors, and enhance customer satisfaction.
• Act as the escalation point for complex HR issues, ensuring timely resolution and effective communication with employees and business leaders.
• Ensure that all HR activities comply with internal policies, legal, regulatory, and industry standards, including data privacy and security regulations.
• Stay updated on relevant HR laws and regulations, ensuring HR processes and activities adhere to compliance requirements.
• Develop and enforce guidelines for maintaining confidentiality, safeguarding sensitive employee data, and ensuring compliance in HRSS operations.
• Partner with HR leadership, business units, and IT teams to ensure HRSS services align with organizational objectives and support business needs.
• Act as the liaison between HR and other departments to ensure seamless communication and collaboration on HR projects and initiatives.
• Communicate effectively with senior leadership regarding HR performance, challenges, and opportunities for improvement.

Requirements

• College Graduate in Any Field; Preferably of Human Resources-related course.
• Minimum of 10 years’ experience as HRBP with at least 10-15 years at Manager capacity.
• Working knowledge in key facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement and etc.).
• Extensive knowledge and experience on Corporate Compliance and Labor Laws.
• At least 5 years working experience in BPO industry as an HR Manager is required.
• Proven track record of managing HR service delivery and leading HR teams in a fast paced, service-oriented environment.
• Strong knowledge of HR processes, policies, and HR technologies (e.g., HRIS, payroll systems, benefits administration).
• Excellent leadership, coaching, and mentoring skills, with the ability to motivate and develop a high performing team.
• Strong analytical skills, with experience in data analysis and reporting to drive decision making and process improvements.
• Excellent communication and interpersonal skills, with the ability to build relationships with employees, leadership, and cross functional teams.