HR Business Partner

Neksjob Philippines; Benguet; On-site; Full time

Job summary

A leading HR firm in Benguet is seeking a dynamic HR Business Partner (HRBP) to drive people strategies in a high-volume contact center. The ideal candidate will have a strong BPO background, a Bachelor’s degree in HR or related field, and experience managing employee relations and performance management initiatives. Responsibilities include aligning HR strategies with business goals and overseeing labor compliance. The position offers an opportunity to influence talent development and improve employee engagement in a fast-paced environment.

Qualifications

• Strong BPO / shared services background.
• Experience supporting 300+ headcount.
• HR certification (CHRP, CHRMP, or equivalent) preferred.

Responsibilities

• Partner with Operations and Site Leaders to align HR strategies.
• Lead employee relations and compliance investigations.
• Drive performance management and talent development.

Skills

BPO experience

Stakeholder management

Communication

Human Resource Planning

Performance Management

Education

Bachelor’s degree in HR, Psychology, Business, or related field

Tools

HRIS

MS Excel

Job description

Job Description

Are you a strategic HR professional with strong BPO experience? We’re looking for a dynamic HR Business Partner (HRBP) to join our team and drive people strategies that support operational excellence and business growth in a high-volume contact center environment.

What You’ll Do

• Partner with Operations and Site Leaders to align HR strategies with business goals
• Lead employee relations, investigations, and labor compliance (Philippine Labor Code / DOLE)
• Drive performance management and talent development initiatives
• Support workforce planning, headcount forecasting, and HR analytics reporting
• Implement engagement and retention programs to reduce attrition
• Collaborate with Payroll, TA, and HR Ops for seamless employee lifecycle management
• Act as escalation point for complex HR cases and support audits

What We’re Looking For

• Bachelor’s degree in HR, Psychology, Business, or related field
• Strong BPO / shared services background
• Solid experience in:
  • Employee Relations & Case Handling
  • Philippine Labor Law Compliance
  • Performance Management
  • Workforce Planning & HR Analytics
• Experience supporting 300+ headcount
• Strong stakeholder management and influencing skills
• Proficient in HRIS & MS Excel

Preferred

• Experience with global clients or multinational BPOs
• Exposure to transitions, ramp-ups, or workforce migration
• HR certification (CHRP, CHRMP, or equivalent)

Additional Keywords

• Communication
• People Management
• Excellent Communication Skills
• Employee Relations
• Performance Management
• Recruitment Specialist
• HR Business Partnering
• Human Resource Planning
• Hiring Manager
• Talent Acquisition

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately.

• withholds your ID
• requires you to provide a guarantee or collects property
• forces you to invest or raise funds
• collects illicit benefits
• or other illegal situations