BPO HR Manager - Ortigas

TASQ Staffing Solutions; Pasig; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading staffing solutions provider is looking for an experienced HR Manager to work onsite in Pasig, Metro Manila. The ideal candidate must have over 5 years of HR management experience, particularly in the BPO sector, and should excel in talent acquisition and employee relations. Responsibilities include developing HR strategies, leading recruitment efforts, and ensuring compliance with local labor laws. Flexibility for night shifts is required.

Qualifications

• 5+ years of experience as an HR Manager or Senior HR Executive, preferably in the Philippines.
• Strong knowledge of Philippine labor laws and HR best practices.
• Demonstrated ability to lead HR initiatives in a fast-paced environment.
• Must be flexible to work night shifts.

Responsibilities

• Develop and execute HR strategies that support local operations.
• Lead end-to-end recruitment efforts including sourcing and hiring.
• Drive employee engagement initiatives and create a positive work culture.
• Oversee performance appraisal cycles and ensure timely feedback.
• Ensure compliance with Philippine labor laws and company policies.
• Handle employee relations matters with empathy.
• Administer compensation and benefits programs.
• Identify training needs and implement development initiatives.
• Maintain accurate employee records and HR metrics.
• Act as the local HR point of contact for leadership and employees.

Skills

HR strategy development

Talent acquisition

Employee relations management

Compensation and benefits administration

Compliance with labor laws

Communication skills

Negotiation skills

Interpersonal skills

Education

Degree in Human Resources

Business Administration

Tools

HR software

Payroll systems

Digital HR tools

Job description

About the job: HR Manager (Ortigas) | Onsite

Work Setup: 100% Onsite

Schedule: shift

• At least 3 years' experience as HR Manager in a BPO setup
• Must have experience with end-to-end talent acquisition for both volume and support leadership for BPO roles
• Champion in ER, EE, and Comp & Ben

Responsibilities

• Develop and execute HR strategies that support local operations while aligning with the global HR framework.
• Lead end-to-end recruitment efforts in the Philippines, including talent sourcing, interviews, hiring, and onboarding.
• Drive employee engagement initiatives and create a positive work culture across distributed or remote teams.
• Oversee performance appraisal cycles and ensure timely feedback and development planning.
• Ensure compliance with Philippine labor laws, statutory regulations, and company policies.
• Handle employee relations matters with empathy and professionalism, addressing concerns, grievances, and disciplinary actions as required.
• Administer compensation and benefits programs in line with market benchmarks and internal parity.
• Identify training needs and implement learning and development initiatives for employee growth and retention.
• Maintain accurate employee records and HR metrics for reporting and analytics.
• Act as the local HR point of contact for leadership and employees, providing strategic guidance and day-to-day support.

Qualifications and Requirements

• Proven experience (5+ years) as an HR Manager or Senior HR Executive, preferably supporting operations in the Philippines.
• Strong knowledge of Philippine labor laws, government compliance, and HR best practices.
• Hands-on experience with HR software, payroll systems, and digital HR tools.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated ability to lead HR initiatives in a fast-paced, growth-oriented environment.
• Degree in Human Resources, Business Administration, or a related field.
• Must be flexible to work in night shifts with the team.
• Must be willing to work from the office.