Senior HR Manager (Assistant Director Level) – BPO

Recruitify_HR; Taguig; On-site; PHP 1,674,000 - 2,008,800; Full time

Benefits offered by this job

Performance Bonus

Annual Company Trip

Free Meals

Health Insurance

Job summary

A leading BPO company in Taguig is seeking a Senior HR Manager at the Assistant Director level to lead HR Shared Services operations. This role involves overseeing Employee Relations, Labor Relations, Compensation and Benefits, and ensuring operational excellence. Candidates must have 10 to 15 years of experience, including at least 5 years in a BPO environment. Strong leadership and analytical skills are essential for success in this position. The company offers a competitive salary and a comprehensive benefits package.

Qualifications

• 10 to 15 years of HRBP experience at Manager level.
• Minimum 5 years as HR Manager in BPO industry required.
• Strong background in Employee Relations, Labor Relations, Compensation and Benefits.

Responsibilities

• Lead and manage HR Shared Services teams.
• Oversee HR service delivery, ensuring efficiency and quality.
• Ensure compliance with labor laws and corporate policies.
• Act as escalation point for complex HR concerns.

Skills

Strong leadership

Excellent communication

Analytical mindset

Coaching and mentoring abilities

Stakeholder management skills

Education

Bachelor’s Degree in Human Resources or related field

Job description

Job Title: Senior HR Manager Assistant Director Level BPO

Salary: PHP 150,000 to 180,000 Full Package

Work Setup: Onsite Shifting Schedule

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Job Overview

We are looking for a Senior HR Manager at the Assistant Director level to lead HR Shared Services operations in a fast-paced BPO environment. This role will oversee multiple HR functions including Employee Relations, Labor Relations, HRIS, Compensation and Benefits, and Compliance, ensuring high-quality service delivery and operational excellence.

Key Responsibilities

Leadership and Team Management

Lead, manage, and mentor HR Shared Services teams including Employee Relations, Labor Relations, HRIS, Compensation and Benefits

Drive a high-performance and customer-centric culture

Set performance goals and conduct regular evaluations

Provide coaching, feedback, and development plans

HR Operations and Service Delivery

Oversee end-to-end HR service delivery including employee inquiries, HRIS, and benefits

Ensure compliance with service level agreements and key performance indicators

Optimize workflows to improve efficiency and service quality

Act as escalation point for complex HR concerns

Compliance and Governance

Ensure adherence to labor laws, corporate policies, and data privacy regulations

Maintain confidentiality of employee data

Stay updated on HR legal requirements and industry standards

Education

Bachelor’s Degree preferably in Human Resources or related field

Experience

10 to 15 years HRBP experience at Manager level

Minimum 5 years as HR Manager in BPO industry required

Strong background in Employee Relations, Labor Relations, Compensation and Benefits, HRIS, Data Management, Engagement, and Health and Safety

Proven experience managing HR Shared Services in a high-volume environment

Skills

Strong leadership, coaching, and mentoring abilities

Excellent communication and stakeholder management skills

Analytical mindset with experience in HR reporting and data-driven decision making

Deep understanding of HR systems including HRIS, payroll, and benefits platforms