Senior Customer Support Specialist

Gratitude Jobs Ahead Hr Inc; Ilocos Norte; On-site; PHP 223,000 - 391,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in the Philippines seeks an experienced customer service professional to deliver exceptional support via phone, email, and chat. You will resolve inquiries, document interactions, and collaborate with the team to improve processes in a fast-paced environment.

With 5–10 years of experience and a high school diploma, you bring excellent communication, problem-solving, and attention to detail, and you work well independently or as part of a team.

Qualifications

• High School Diploma or equivalent required.
• 5–10 years of experience required.
• Excellent communication, problem-solving, and attention to detail needed.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document customer interactions and feedback for QA and training purposes.
• Collaborate with team members to improve customer service processes and achieve goals.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Skills

Excellent communication skills

Problem-solving ability

Attention to detail

Education

High School Diploma or equivalent

Job description

Gratitude Jobs Ahead Hr Inc in the Philippines seeks an experienced customer service professional to deliver exceptional support via phone, email, and chat. You will resolve inquiries, document interactions, and collaborate with the team to improve processes in a fast-paced environment.

With 5–10 years of experience and a high school diploma, you bring excellent communication, problem-solving, and attention to detail, and you work well independently or as part of a team.