Multi-Channel Customer Experience Specialist

Gratitude Jobs Ahead Hr Inc

Taguig

On-site

PHP 391,000 - 580,000

Full time

14 days+

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Job summary

Gratitude Jobs Ahead Hr Inc. is seeking a skilled Customer Support professional in the Philippines. The role focuses on delivering exceptional service to callers and addressing inquiries across phone, email, and chat channels in a fast-paced environment.

Ideal candidates have 3–5 years of call center experience, strong communication, problem-solving abilities, and patience, with a customer-first mindset. The position involves documentation, collaboration with teammates, and meeting performance

Qualifications

Bachelor’s degree preferred.
3–5 years of experience in a call center environment.
Strong communication skills, problem solving abilities, and patience.
Ability to multitask and manage multiple inquiries simultaneously.
Empathetic, detail-oriented, customer-focused personality.

Responsibilities

Provide exceptional customer service to callers by addressing inquiries and resolving issues.
Respond to customer inquiries via phone, email, and chat in a professional manner.
Document customer interactions and maintain detailed records to ensure support continuity.
Collaborate with team members to improve service efficiency and customer satisfaction.
Meet or exceed performance metrics, including call handling time and customer satisfaction scores.