Senior Customer Support Specialist

Recruitify_HR; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a seasoned Customer Support professional to assist customers with inquiries via phone, email, or chat, and to resolve issues in a timely manner. You will maintain up-to-date records of customer interactions and transactions and provide accurate product and service information.

Collaboration is key: work with team members to enhance customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 5–8 years of relevant experience.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations with professionalism.
• Empathetic and customer-oriented mindset.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, email, or chat.
• Resolve customer complaints and provide solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members to enhance customer satisfaction.

Skills

Strong communication

Interpersonal skills

Customer focus

Problem handling

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR in the Philippines seeks a seasoned Customer Support professional to assist customers with inquiries via phone, email, or chat, and to resolve issues in a timely manner. You will maintain up-to-date records of customer interactions and transactions and provide accurate product and service information.

Collaboration is key: work with team members to enhance customer satisfaction in a fast-paced environment.