Senior Customer Service Specialist

Recruitify_HR; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines seeks an experienced Customer Service Representative to deliver exceptional support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the system.

The role requires 5–10 years in customer service, a high school diploma or equivalent, and strong written and verbal communication. Proficiency with service software and Microsoft Office is expected.

Qualifications

• High School diploma or equivalent; further education is a plus.
• 5–10 years of experience in a customer service role.
• Strong communication skills, both verbal and written.
• Proficient in using customer service software and Microsoft Office Suite.
• Patient, empathetic, and able to handle challenging situations calmly.

Responsibilities

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain a thorough knowledge of product offerings and services to assist customers appropriately.
• Document customer interactions and feedback accurately in the system.
• Work collaboratively with team members to improve service processes and customer satisfaction.

Skills

Strong communication

Education

High School diploma or equivalent

Tools

Customer service software

Microsoft Office Suite

Job description

Recruitify_HR in the Philippines seeks an experienced Customer Service Representative to deliver exceptional support via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the system.

The role requires 5–10 years in customer service, a high school diploma or equivalent, and strong written and verbal communication. Proficiency with service software and Microsoft Office is expected.