Senior Customer Service & Training Specialist

Recruitify_HR; Quezon City; On-site; PHP 320,000 - 420,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide outstanding support across phone, email, and chat channels. You will resolve inquiries, maintain records, and help train new team members.

The role requires 5–7 years in customer service, HS diploma, and excellent verbal and written communication. You will work collaboratively, handle issues with patience and empathy, and use customer service software to deliver timely solutions.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 5–7 years in a customer service role.
• Skills: strong verbal and written communication.
• Skills: proficient in using customer service software and tools.
• Qualities and Traits: Ability to work collaboratively in a team environment.
• Qualities and Traits: Patience and empathy when dealing with customers.

Responsibilities

• Provide exceptional customer service support via multiple channels including phone, email, and chat.
• Resolve customer inquiries, complaints, and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Assist in product knowledge training for new team members.
• Identify and elevate priority issues to management as needed.

Skills

Verbal communication

Written communication

Customer service software

Education

High School Diploma or equivalent

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to provide outstanding support across phone, email, and chat channels. You will resolve inquiries, maintain records, and help train new team members.

The role requires 5–7 years in customer service, HS diploma, and excellent verbal and written communication. You will work collaboratively, handle issues with patience and empathy, and use customer service software to deliver timely solutions.