Senior Customer Experience & Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify HR in the Philippines is seeking an experienced Customer Service Specialist to support customers via phone, email, and chat, addressing inquiries and order updates.

You will troubleshoot issues, resolve complaints, document interactions, and collaborate with the team to improve service processes and satisfaction.

A reliable candidate has 3–5 years in customer service and a Bachelor's degree.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years experience in customer service or related field.
• Strong communication and interpersonal skills.
• Experience using customer service software and CRM systems.

Responsibilities

• Provide customer service via phone, email, and chat.
• Assist customers with product inquiries and order status.
• Troubleshoot issues and resolve complaints.
• Document interactions and feedback.
• Collaborate with team to improve service processes.

Skills

Communication skills

Interpersonal skills

Education

Bachelor's degree in a relevant field

Tools

CRM systems

Job description

Recruitify HR in the Philippines is seeking an experienced Customer Service Specialist to support customers via phone, email, and chat, addressing inquiries and order updates.

You will troubleshoot issues, resolve complaints, document interactions, and collaborate with the team to improve service processes and satisfaction.

A reliable candidate has 3–5 years in customer service and a Bachelor's degree.