Customer Experience Specialist - Call Center

Gratitude Jobs Ahead HR Inc; Quezon City; On-site; PHP 402,000 - 536,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc. in the Philippines seeks a customer service professional to handle inquiries via phone, email, and chat, delivering exceptional support and maintaining accurate records.

You will work with teammates to meet department goals, participate in ongoing training, and build product knowledge to resolve issues efficiently. Ideal candidates have a bachelor's degree, 1-3 years in customer service or call center environments, and strong verbal and written communication skills.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of experience in customer service or call center environment.
• Strong communication skills, both verbal and written.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Work collaboratively with team members to achieve departmental goals.
• Participate in ongoing training and development programs to enhance product knowledge.

Skills

Strong communication

Customer service

Education

Bachelor's degree

Job description

Gratitude Jobs Ahead HR Inc. in the Philippines seeks a customer service professional to handle inquiries via phone, email, and chat, delivering exceptional support and maintaining accurate records.

You will work with teammates to meet department goals, participate in ongoing training, and build product knowledge to resolve issues efficiently. Ideal candidates have a bachelor's degree, 1-3 years in customer service or call center environments, and strong verbal and written communication skills.