Senior Customer Service & Experience Specialist

Recruitify_HR; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking an experienced customer service professional to lead multi-channel support across phone, email, and chat. The role focuses on resolving inquiries and problems promptly while ensuring high customer satisfaction.

Candidates should have 5–8 years in customer service, a Bachelor’s degree in Business Administration, and strong communication and interpersonal skills. The position emphasizes empathetic, patient, and detail-oriented service with a

Qualifications

• Bachelor’s degree in Business Administration or related field.
• 5–8 years of experience in customer service or related field.
• Strong communication and interpersonal skills; adept at problem-solving.
• Empathetic, patient, and detail-oriented professional.
• Ability to multitask and manage time effectively to handle various customer inquiries.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Resolve customer inquiries, complaints, and feedback in a timely and professional manner.
• Assist in processing orders, returns, and exchanges while ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer experience.

Skills

Strong communication

Interpersonal skills

Problem-solving

Education

Bachelor’s degree in Business Administration

Job description

Recruitify_HR in the Philippines is seeking an experienced customer service professional to lead multi-channel support across phone, email, and chat. The role focuses on resolving inquiries and problems promptly while ensuring high customer satisfaction.

Candidates should have 5–8 years in customer service, a Bachelor’s degree in Business Administration, and strong communication and interpersonal skills. The position emphasizes empathetic, patient, and detail-oriented service with a