Multi-Channel Customer Support Specialist

Gratitude Philippines; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Gratitude Philippines is seeking a customer service professional in Metro Manila to handle inquiries via phone, chat, or other channels. The role requires a minimum of 6 months BPO experience, strong verbal and written communication, and a customer-oriented mindset.

You will work with shifting schedules and must be comfortable with weekends and holidays, using basic computer skills to document interactions and resolve issues efficiently.

Qualifications

• At least 6 months of call center/BPO experience.
• Senior High School graduate.
• Excellent verbal and written communication skills.
• Customer-oriented and professional.
• Willing to work shifting schedules, weekends, and holidays.
• Basic computer skills.

Responsibilities

• Handle customer inquiries through phone, chat, or other channels.
• Provide accurate information and effective solutions.
• Resolve customer concerns professionally.
• Maintain a positive customer experience.
• Document customer interactions accurately.

Skills

Verbal communication

Written communication

Customer service

Computer skills

Flexibility

Education

Senior High School

Job description

Gratitude Philippines is seeking a customer service professional in Metro Manila to handle inquiries via phone, chat, or other channels. The role requires a minimum of 6 months BPO experience, strong verbal and written communication, and a customer-oriented mindset.

You will work with shifting schedules and must be comfortable with weekends and holidays, using basic computer skills to document interactions and resolve issues efficiently.