Senior Multichannel Customer Experience Specialist

Gratitude Jobs Ahead Hr Inc; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc. in the Philippines seeks an experienced Customer Service professional to deliver exceptional service across phone, email, and chat channels.

You will assist customers with inquiries, complaints and product support, and document interactions in our CRM system. The role requires strong communication and interpersonal skills, empathy, patience, and the ability to thrive in a fast-paced environment while collaborating with the team to continuously improve service

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 5–10 years of relevant experience in customer service.
• Strong communication and interpersonal skills.
• Ability to resolve customer issues efficiently and effectively.
• Empathetic, patient, and detail-oriented.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and support regarding products and services.
• Document and track customer interactions and troubleshooting steps in the CRM system.
• Collaborate with team members to improve customer service processes and share feedback.
• Maintain a positive and professional demeanor in all customer interactions.

Skills

Communication

Interpersonal skills

Education

Bachelor’s degree

Job description

Gratitude Jobs Ahead Hr Inc. in the Philippines seeks an experienced Customer Service professional to deliver exceptional service across phone, email, and chat channels.

You will assist customers with inquiries, complaints and product support, and document interactions in our CRM system. The role requires strong communication and interpersonal skills, empathy, patience, and the ability to thrive in a fast-paced environment while collaborating with the team to continuously improve service