Onsite Customer Support Specialist - Philippines

Gratitude Philippines; Manila; On-site; PHP 223,000 - 379,000; Full time

Job summary

Gratitude Philippines is seeking a Customer Support Associate to join our onsite team in the Philippines. You will handle customer inquiries, provide accurate information, and help resolve concerns with a customer-first mindset.

Ideal candidates have strong communication skills, attention to detail, and the ability to document interactions and update records. Experience in related sectors is preferred, and you must be a Filipino citizen.

Qualifications

• 1–10 years of customer support or related experience.
• Excellent verbal and written communication skills.
• Ability to handle inquiries professionally and resolve issues.
• Must be onsite and Filipino citizen.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer concerns professionally and efficiently.
• Maintain positive customer relationships through effective communication.
• Document customer interactions and update records accurately.
• Follow company policies, procedures, and service quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Work toward customer satisfaction and operational performance targets.

Skills

Customer Service

Verbal Communication

Written Communication

Problem-Solving

Attention to Detail

Interpersonal Skills

Job description

Gratitude Philippines is seeking a Customer Support Associate to join our onsite team in the Philippines. You will handle customer inquiries, provide accurate information, and help resolve concerns with a customer-first mindset.

Ideal candidates have strong communication skills, attention to detail, and the ability to document interactions and update records. Experience in related sectors is preferred, and you must be a Filipino citizen.