Senior Customer Service Specialist Onsite in Cainta

TTEC; Cainta; On-site; PHP 335,000 - 469,000; Full time

Job summary

TTEC is seeking a Sr. Customer Service Representative to be onsite in Cainta, Rizal, Philippines. You will engage customers via voice, email, or chat, delivering solutions with empathy and accuracy.

The role emphasizes strong English communication, problem solving, and a customer-first mindset within a supportive, inclusive culture. Onsite work with opportunities for professional growth and team collaboration.

Qualifications

• High school graduate or at least completed second year of college.
• 6 months of BPO experience preferred but not required.
• Strong verbal and written English communication skills.
• Digital proficiency and ability to navigate multiple systems and tools.
• Ability to interpret and explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email, or chat.
• Respond to inquiries with active listening, identifying needs and supporting upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Digital literacy

Active listening

Product/service knowledge

Education

Senior high school or 2nd year college

Job description

TTEC is seeking a Sr. Customer Service Representative to be onsite in Cainta, Rizal, Philippines. You will engage customers via voice, email, or chat, delivering solutions with empathy and accuracy.

The role emphasizes strong English communication, problem solving, and a customer-first mindset within a supportive, inclusive culture. Onsite work with opportunities for professional growth and team collaboration.