Senior CSR - Onsite Customer Advocate (Cainta)

TTEC

Cainta

On-site

PHP 290,000 - 424,000

Full time

14 days+

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Job summary

TTEC is seeking a Sr. Customer Service Representative to be onsite in Cainta, Philippines. You will help customers by providing product information, resolving issues, and delivering a thoughtful service experience.

This role emphasizes English communication, digital tool usage, and multichannel support (voice, email, chat). The team values collaboration, learning, and a customer-first mindset. You’ll join a supportive, inclusive culture recognized as a great place to work, with opportunities for

Qualifications

Strong verbal and written English communication skills.
Digital proficiency and ability to navigate multiple systems and tools.
Ability to interpret, apply, and explain products, fare rules, and policy requirements.
Completed senior high school or at least second year of college; 6 months BPO experience preferred but not required.

Responsibilities

Consult customers on products and services to provide the best solutions via voice, email or chat.
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
Open and maintain customer accounts and information.
Resolve technical issues with patience and understanding.
Positively participate in company events, team activities, and continuous learning.