Senior Customer Care Specialist — Onsite in Cainta

TTEC; Cainta; On-site; PHP 279,000 - 390,600; Full time

Job summary

TTEC is inviting applications for a Sr. Customer Service Representative to be onsite in Cainta, Philippines. You will join a global team delivering human, compassionate support across channels and helping create exceptional customer experiences.

You’ll assist customers by explaining products, resolving issues, and documenting interactions. The role emphasizes teamwork, ongoing training, and a welcoming, inclusive culture as you grow your career with TTEC.

Qualifications

• High school diploma or higher; second-year college is acceptable.
• At least 6 months BPO experience preferred.
• Excellent verbal and written English communication.
• Proficient with digital tools and navigating multiple systems.
• Ability to explain products, fare rules, and policies.

Responsibilities

• Advise customers on products and services and provide solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify upgrade opportunities.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Digital proficiency

Multi-system navigation

Customer empathy

Education

Senior high school completed

Some college (2nd year)

Tools

CRM systems

Job description

TTEC is inviting applications for a Sr. Customer Service Representative to be onsite in Cainta, Philippines. You will join a global team delivering human, compassionate support across channels and helping create exceptional customer experiences.

You’ll assist customers by explaining products, resolving issues, and documenting interactions. The role emphasizes teamwork, ongoing training, and a welcoming, inclusive culture as you grow your career with TTEC.