Senior Travel & Auto Customer Care Specialist (Cainta)

TTEC; Cainta; On-site; PHP 357,000 - 536,000; Full time

Job summary

TTEC is seeking a Sr. Customer Service Representative to be based onsite in Cainta, Philippines. You’ll engage with customers across voice, email, and chat, delivering outstanding service and solutions.

You will support product information, troubleshoot basic issues, and maintain customer records while participating in ongoing training and team activities in a collaborative environment.

Qualifications

• English communication required.
• Digital proficiency across multiple systems and tools.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Consult customers on products and services via voice, email or chat to provide the best solutions for their needs.
• Actively listen to inquiries and support product upgrades and policy requirements.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Digital literacy

Customer service mindset

Education

Senior high school or 2nd year college

Job description

TTEC is seeking a Sr. Customer Service Representative to be based onsite in Cainta, Philippines. You’ll engage with customers across voice, email, and chat, delivering outstanding service and solutions.

You will support product information, troubleshoot basic issues, and maintain customer records while participating in ongoing training and team activities in a collaborative environment.