Onsite Travel & Customer Care Specialist

Hammerjack Pty Ltd; Cainta; On-site; PHP 246,000 - 446,000; Full time

Job summary

TTEC in Cainta is seeking a Sr. Customer Service Representative to be onsite and help deliver exceptional customer experiences. You will engage customers across channels, resolve issues, and contribute to a team-focused culture in our Philippines operation.

The role emphasizes strong English communication, digital system navigation, and a helpful, empathetic approach to problem-solving. Onsite schedule supports a collaborative, growth-oriented environment with ongoing training.

Qualifications

• Strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and ongoing learning.

Skills

Verbal English

Written English

Digital proficiency

Education

Senior high school/2nd year college

Job description

TTEC in Cainta is seeking a Sr. Customer Service Representative to be onsite and help deliver exceptional customer experiences. You will engage customers across channels, resolve issues, and contribute to a team-focused culture in our Philippines operation.

The role emphasizes strong English communication, digital system navigation, and a helpful, empathetic approach to problem-solving. Onsite schedule supports a collaborative, growth-oriented environment with ongoing training.