Onsite Senior CSR in Cainta — Up to ₱25K

TTEC; Cainta; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Career development

Inclusive culture

Learning opportunities

Job summary

TTEC in the Philippines seeks a Sr. Customer Service Representative to work onsite in Cainta. You will help customers across voice, email, and chat, delivering compassionate solutions and accurate information.

The role emphasizes product and policy knowledge, digital proficiency with multiple systems, and clear written and verbal English communication. TTEC offers a collaborative culture and ongoing learning opportunities.

Qualifications

• Completed senior high school or has at least completed second year of college.
• 6 months of BPO experience is preferred but not required.
• Requires strong verbal and written English communication.
• Digital proficiency with multiple systems and tools.
• Ability to interpret and explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services via voice, email, or chat to provide best solutions.
• Respond to inquiries with active listening, identifying needs and supporting upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Digital proficiency

Customer service mindset

Multi-channel support

Education

Senior high school diploma or college credit

Tools

CRM systems

Account management tools

Job description

TTEC in the Philippines seeks a Sr. Customer Service Representative to work onsite in Cainta. You will help customers across voice, email, and chat, delivering compassionate solutions and accurate information.

The role emphasizes product and policy knowledge, digital proficiency with multiple systems, and clear written and verbal English communication. TTEC offers a collaborative culture and ongoing learning opportunities.