Senior Onsite Customer Care Specialist

Hammerjack Pty Ltd; Cainta; On-site; PHP 279,000 - 446,000; Full time

Job summary

TTEC Philippines is seeking a Sr. Customer Service Representative to join our onsite team in Cainta. You will help customers by answering questions, guiding product choices, and resolving issues with a customer-first approach.

Qualified candidates have strong English communication skills and a background in BPO. We value digital proficiency and the ability to explain policies clearly. Join a supportive, inclusive culture and grow with us at TTEC.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs and support product upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

Customer service

English communication

Digital literacy

Policy explanation

Education

Senior high school / some college

Tools

CRM systems

Job description

TTEC Philippines is seeking a Sr. Customer Service Representative to join our onsite team in Cainta. You will help customers by answering questions, guiding product choices, and resolving issues with a customer-first approach.

Qualified candidates have strong English communication skills and a background in BPO. We value digital proficiency and the ability to explain policies clearly. Join a supportive, inclusive culture and grow with us at TTEC.