Onsite Senior CSR: Elevate Customer Experience in Cainta

TTEC; Cainta; On-site; PHP 240,000 - 336,000; Full time

Job summary

TTEC is seeking a Sr. Customer Service Representative to be based onsite in Cainta, Philippines. You will assist customers across voice, email, and chat, resolving issues with empathy and efficiency.

Ideal candidates have a senior high school diploma or college coursework, plus strong English skills and digital literacy. Join a global team focused on exceptional customer experiences and ongoing learning opportunities.

Qualifications

• High school diploma or college coursework accepted.
• Strong verbal and written English communication skills required.
• Digital proficiency to navigate multiple systems and tools.

Responsibilities

• Consult customers on products and services and provide best solutions via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English proficiency

Written English

Digital literacy

Communication skills

Education

Senior high school diploma or college coursework

Tools

CRM systems

Multi-channel support tools

Job description

TTEC is seeking a Sr. Customer Service Representative to be based onsite in Cainta, Philippines. You will assist customers across voice, email, and chat, resolving issues with empathy and efficiency.

Ideal candidates have a senior high school diploma or college coursework, plus strong English skills and digital literacy. Join a global team focused on exceptional customer experiences and ongoing learning opportunities.