Onsite Senior Customer Service Rep for Product Solutions

TTEC; Cainta; On-site; PHP 279,000 - 469,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to be onsite in Cainta. You will assist customers, resolve issues, and represent a global leader in customer experience.

This role requires a high school diploma or progress through college, strong English communication, and digital proficiency to navigate multiple systems. You’ll join a collaborative team that values growth and community involvement.

Qualifications

• High school diploma or progress through college.
• Excellent verbal and written English communication.
• Ability to navigate multiple systems and tools.

Responsibilities

• Consult customers on products and services across voice, email, or chat to provide best solutions.
• Respond to inquiries with active listening and identify additional needs.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events and continuous learning.

Skills

English communication

Multitasking

Digital proficiency

Education

Senior high school diploma

2nd year college

Tools

CRM systems

Ticketing tools

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to be onsite in Cainta. You will assist customers, resolve issues, and represent a global leader in customer experience.

This role requires a high school diploma or progress through college, strong English communication, and digital proficiency to navigate multiple systems. You’ll join a collaborative team that values growth and community involvement.