Onsite CSR Specialist: Customer Solutions Pro (Cainta)

Hammerjack Pty Ltd; Cainta; On-site; PHP 290,000 - 424,000; Full time

Job summary

TTEC in the Philippines is hiring a Sr. Customer Service Representative to be onsite in Cainta. You will help customers by sharing product information, answering questions, and guiding them to solutions that improve their experience.

This role requires strong English communication, digital proficiency, and the ability to navigate multiple systems. Monday to Friday, 10am–4pm, with opportunities for growth within a supportive, inclusive team.

Qualifications

• Completed senior high school or has at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Requires a strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat.
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Positively participate in company events, team activities, and continuous learning.

Skills

Verbal English communication

Written English communication

Digital proficiency

Multi-system navigation

Education

Senior high school or 2nd year college

Tools

Multiple systems & tools

Job description

TTEC in the Philippines is hiring a Sr. Customer Service Representative to be onsite in Cainta. You will help customers by sharing product information, answering questions, and guiding them to solutions that improve their experience.

This role requires strong English communication, digital proficiency, and the ability to navigate multiple systems. Monday to Friday, 10am–4pm, with opportunities for growth within a supportive, inclusive team.