Senior Onsite CSR: Customer Solutions & Support

TTEC; Cainta; On-site; PHP 201,000 - 312,000; Full time

Job summary

TTEC is hiring a Sr. Customer Service Representative to work onsite in Cainta, Philippines. You will help customers by providing product and service information, resolving concerns, and guiding them to the best solutions.

In a typical day you will handle inquiries via voice, email or chat, maintain customer records, and participate in ongoing training to deliver outstanding service. A strong command of English and digital proficiency are essential.

Qualifications

• Completed senior high school or at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Strong verbal and written English communication skills.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret and clearly explain products and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions via voice, email, or chat.
• Respond to inquiries with active listening and identify opportunities for upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

English communication

Customer service

Digital skills

Education

Senior high school or second-year college

Tools

CRM software

Job description

TTEC is hiring a Sr. Customer Service Representative to work onsite in Cainta, Philippines. You will help customers by providing product and service information, resolving concerns, and guiding them to the best solutions.

In a typical day you will handle inquiries via voice, email or chat, maintain customer records, and participate in ongoing training to deliver outstanding service. A strong command of English and digital proficiency are essential.