Senior Customer Service Specialist - Flexible Shifts

iQor; Dasmariñas; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

iQor in Dasmariñas, Cavite is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle inquiries, provide accurate responses, and strive to resolve issues with energy and enthusiasm.

The role requires handling high call volumes while meeting productivity and quality standards, with flexibility to work various shifts, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Must be able to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• Flexibility to work any shift, including nights and weekends.

Responsabilités

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver amazing customer service through effective and timely resolution of inquiries and concerns.
• Educate customers about clients' products and services.

Connaissances

Customer service

Teamwork

Attendance reliability

Independent worker

Accuracy focus

Formation

High school diploma

G.E.D.

Trade/Vocational certificate

Description du poste

iQor in Dasmariñas, Cavite is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle inquiries, provide accurate responses, and strive to resolve issues with energy and enthusiasm.

The role requires handling high call volumes while meeting productivity and quality standards, with flexibility to work various shifts, including nights and weekends.