iQor Davao | Work in office Customer Service Representatives

iQor (Philippines), Inc.; Davao City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Opportunities for promotion

13th month salary

Job summary

iQor (Philippines), Inc. is seeking a Customer Service Call Center Agent to represent our clients and deliver exceptional service by phone.

You will handle a high volume of inbound or outbound calls and work to create a positive experience for each caller. Responsibilities include greeting customers, resolving inquiries, and educating them about products and services while meeting productivity and quality targets.

Qualifications

• Experience in customer service in call center or retail preferred.
• Ability to work independently and in a team.
• Strong problem-solving skills.
• Excellent attention to accuracy and production standards.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls to customers with accuracy and courtesy.
• Build lasting relationships based on trust and reliability.
• Meet productivity and quality standards.
• Aim for first-call resolution and take ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Customer service

Empathy

Teamwork

Communication

Attendance

Education

High school diploma

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started! We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
• Must have ability to work independently and in a team environment.
• Problem solving skills.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of this position.
• You have the flexibility to work any shift, including nights and especially weekends.

Minimum Qualifications:

• *At least 18 years old
• *At least a high school (old Curriculum)/senior high school graduate
• *Good English communication and interaction skills
• *With or without BPO experience
• *Amenable to shifting schedules

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• Night/graveyard shift

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

Work Location: In person