Dynamic Call Center Agent - Customer Service Pro

iQor; Mabalacat; On-site; PHP 240,000 - 360,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. Agents may handle a high volume of inbound or outbound calls and should strive to create a positive experience for every caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate and efficient responses.

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance required.

Responsibilities

• Answer inbound calls and greet customers with energy.
• Place outbound calls and communicate with energy to customers.
• Build lasting relationships with clients, customers, and team members.
• Understand and strive to meet call center metrics and quality standards.
• Meet department productivity and quality standards.
• Strive for first call resolution and own customer issues.
• Deliver effective and timely responses to inquiries.
• Educate customers about products and services.

Skills

Customer service

Teamwork

Attendance discipline

Communication skills

Education

High school diploma

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by providing remarkable service to their customers via phone. Agents may handle a high volume of inbound or outbound calls and should strive to create a positive experience for every caller.

You will listen to customers to understand the reason for their call, address inquiries, and provide accurate and efficient responses.