Customer Care Specialist - Call Center

iQor; Mabalacat; On-site; PHP 201,000 - 268,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The Agent may handle a high volume of calls and should aim to create a positive experience for each caller.

Responsibilities include greeting and assisting customers, building relationships, meeting productivity and quality standards, aiming for first call resolution, and educating customers about our clients' products and

Qualifications

• Experience in customer service, preferably in call center or retail.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members.
• Understand and strive to meet or exceed call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through timely resolution of inquiries.
• Educate customers about products and services.

Skills

Customer service

Empathy

Teamwork

Attendance

Shift flexibility

Education

High school diploma

G.E.D.

Trade/Vocational certificate

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. The Agent may handle a high volume of calls and should aim to create a positive experience for each caller.

Responsibilities include greeting and assisting customers, building relationships, meeting productivity and quality standards, aiming for first call resolution, and educating customers about our clients' products and