Call Center Customer Care Specialist

iQor (branded as iQor CXBPO™); Manila; Vor Ort; PHP 201.000 - 290.000; Vollzeit

Zusammenfassung

iQor is seeking polite, professional Customer Service Call Center Agents in Manila to represent clients by delivering remarkable service over the phone. You will handle high volumes of inbound and outbound calls, seek to create positive experiences, and provide accurate, efficient responses to customer inquiries.

Candidates should possess strong communication, reliability, and the ability to work independently or within a team, with a flexible shift schedule including nights and weekends.

Qualifikationen

• Experience in customer service in a transaction-based environment.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Aufgaben

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and engage customers with energy and enthusiasm.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Communicate and follow instructions for one-call customer resolution.
• Deliver amazing customer service through timely resolution of various inquiries and concerns.
• Educate customers about our clients' products and services.

Kenntnisse

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Flexible shifts

Ausbildung

High school diploma or equivalent

Jobbeschreibung

iQor is seeking polite, professional Customer Service Call Center Agents in Manila to represent clients by delivering remarkable service over the phone. You will handle high volumes of inbound and outbound calls, seek to create positive experiences, and provide accurate, efficient responses to customer inquiries.

Candidates should possess strong communication, reliability, and the ability to work independently or within a team, with a flexible shift schedule including nights and weekends.