Customer Service Call Center Pro — Growth Path

iQor; Mabalacat; On-site; PHP 246,000 - 335,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients and provide remarkable service to callers. You will handle a high volume of inbound and outbound calls, listen to customers, understand their needs, and provide accurate responses to ensure a positive experience.

You should be able to work independently or in a team, maintain accuracy and meet productivity goals, and be available for night and weekend shifts.

Qualifications

• High school diploma, GED, Trade/Vocational School certificate or equivalent required.
• Experience in customer service in a transaction-based environment such as a call center or retail location.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Teamwork

Attention to accuracy

Attendance reliability

Shift flexibility

Education

High school diploma or equivalent

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients and provide remarkable service to callers. You will handle a high volume of inbound and outbound calls, listen to customers, understand their needs, and provide accurate responses to ensure a positive experience.

You should be able to work independently or in a team, maintain accuracy and meet productivity goals, and be available for night and weekend shifts.