Impactful Customer Service Call Center Agent

iQor; Mabalacat; On-site; PHP 290,000 - 424,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle a high volume of calls, listen to customers, and provide accurate responses while maintaining a positive and professional demeanor.

The role requires empathy, reliability, and the ability to work independently or as part of a team across shifts, including nights and weekends. A high school diploma is required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service preferred.
• Ability to work independently and in a team.
• Consistent attendance is essential.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs.
• Educate customers about products and services.

Skills

Customer service

Team player

Attention to detail

Attendance reliability

Shift flexibility

Education

High school diploma

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service via phone. You will handle a high volume of calls, listen to customers, and provide accurate responses while maintaining a positive and professional demeanor.

The role requires empathy, reliability, and the ability to work independently or as part of a team across shifts, including nights and weekends. A high school diploma is required.