Customer Care Champion — Call Center Agent

iQor; Davao City; On-site; PHP 223,000 - 335,000; Full time

Job summary

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. You will handle high call volumes, listen to customers, and deliver accurate responses while building lasting relationships.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and flexibility to work various shifts, including weekends.

Qualifications

• Experience in customer service in a transaction-based environment (call center or retail).
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance is essential.
• Ability to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls with energy and enthusiasm.
• Place outbound calls as needed and communicate clearly.
• Build relationships with clients and customers based on trust.
• Aim to meet call center productivity and quality standards.
• Strive for first call resolution and ownership of customer needs.
• Deliver excellent service through timely resolution of inquiries.

Skills

Customer service

Teamwork

Attention to detail

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor in the Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients and provide remarkable service to customers via phone. You will handle high call volumes, listen to customers, and deliver accurate responses while building lasting relationships.

The role requires a high school diploma or equivalent, the ability to work independently and in a team, and flexibility to work various shifts, including weekends.