Customer Service Call Center Specialist

iQor; Santa Rosa; On-site; PHP 167,000 - 279,000; Full time

Job summary

iQor is seeking a courteous, professional Customer Service Call Center Agent to represent our clients and deliver outstanding service to customers via phone in Laguna, Santa Rosa, Philippines.

You will handle high-volume calls, listen to understand inquiries, provide accurate responses, and strive for first-call resolution while maintaining productivity and quality standards. We value reliability, teamwork, and the ability to work flexible shifts, including nights and weekends.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Predictable and consistent attendance.
• Flexibility to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service experience

Empathy and compassion

Independent and team work

Accuracy and production standards

Attendance and reliability

Shift flexibility

Education

High school diploma or GED

Job description

iQor is seeking a courteous, professional Customer Service Call Center Agent to represent our clients and deliver outstanding service to customers via phone in Laguna, Santa Rosa, Philippines.

You will handle high-volume calls, listen to understand inquiries, provide accurate responses, and strive for first-call resolution while maintaining productivity and quality standards. We value reliability, teamwork, and the ability to work flexible shifts, including nights and weekends.