Customer Service Call Center Associate - Night Shift

iQor (Philippines), Inc.; Davao City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid training

Opportunities for promotion

13th month salary

Job summary

iQor (Philippines), Inc. is seeking a Customer Service Call Center Agent to represent our clients and deliver exceptional service by phone.

You will handle a high volume of inbound or outbound calls and work to create a positive experience for each caller. Responsibilities include greeting customers, resolving inquiries, and educating them about products and services while meeting productivity and quality targets.

Qualifications

• Experience in customer service in call center or retail preferred.
• Ability to work independently and in a team.
• Strong problem-solving skills.
• Excellent attention to accuracy and production standards.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls to customers with accuracy and courtesy.
• Build lasting relationships based on trust and reliability.
• Meet productivity and quality standards.
• Aim for first-call resolution and take ownership of customer needs.
• Educate customers about clients' products and services.

Skills

Customer service

Empathy

Teamwork

Communication

Attendance

Education

High school diploma

Job description

iQor (Philippines), Inc. is seeking a Customer Service Call Center Agent to represent our clients and deliver exceptional service by phone.

You will handle a high volume of inbound or outbound calls and work to create a positive experience for each caller. Responsibilities include greeting customers, resolving inquiries, and educating them about products and services while meeting productivity and quality targets.