Customer Care Call Center Agent - Flexible Shifts & Growth

iQor; Dasmariñas; On-site; PHP 201,000 - 312,000; Full time

Job summary

iQor in Dasmariñas, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by handling a high volume of inbound and outbound calls and ensuring a positive caller experience. The role requires clear communication, empathy, and the ability to work both independently and as part of a team.

Responsibilities include greeting customers, addressing inquiries, and maintaining accuracy and productivity while meeting quality

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients and customers based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Educate customers about clients' products and services.

Skills

Customer service experience

Teamwork

Attention to detail

Attendance

Shift flexibility

Education

High school diploma

Job description

iQor in Dasmariñas, Philippines is seeking polite, professional Customer Service Call Center Agents to represent our clients with remarkable service by handling a high volume of inbound and outbound calls and ensuring a positive caller experience. The role requires clear communication, empathy, and the ability to work both independently and as part of a team.

Responsibilities include greeting customers, addressing inquiries, and maintaining accuracy and productivity while meeting quality