Senior Customer Service Specialist — Flexible Hours

Recruitify_HR; Mandaluyong; On-site; PHP 391,000 - 614,000; Full time

Job summary

Recruitify_HR in Metro Manila seeks a Customer Service Specialist to deliver exceptional support across phone, email and chat channels, and resolve inquiries in a timely, professional manner.

You will maintain thorough product knowledge, document interactions for feedback, collaborate with the team to enhance service delivery, and thrive in a fast-paced environment with a flexible schedule including evenings and weekends.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in customer service roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Flexibile schedule including evenings and weekends may be required.

Responsibilities

• Provide exceptional customer service support through phone, email, and chat.
• Resolve customer inquiries and issues in a timely and professional manner.
• Maintain a thorough understanding of company products and services to effectively assist customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance customer experience and service delivery.

Skills

Excellent communication

Problem-solving

Education

Bachelor’s degree

Job description

Recruitify_HR in Metro Manila seeks a Customer Service Specialist to deliver exceptional support across phone, email and chat channels, and resolve inquiries in a timely, professional manner.

You will maintain thorough product knowledge, document interactions for feedback, collaborate with the team to enhance service delivery, and thrive in a fast-paced environment with a flexible schedule including evenings and weekends.