Customer Service Specialist - Flexible Hours & Empathy

Recruitify_HR; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Flexible working hours

Weekend and holiday coverage

Job summary

Recruitify_HR in the Philippines is seeking a customer service specialist to assist customers across multiple channels, provide accurate product and service information, and maintain detailed records of interactions. The role requires 1–3 years of experience, a Bachelor's degree, and excellent communication and problem-solving skills.

You will multitask with empathy and patience, meet individual and team targets, and escalate priority issues when needed.

Qualifications

• Bachelor's degree in a relevant field.
• 1–3 years of experience in customer service.
• Excellent communication and problem-solving skills.
• Ability to multitask and manage time effectively.
• Empathy, patience, and positive attitude towards customers.
• Flexible working hours, including weekends and holidays.

Responsibilities

• Assist customers with inquiries and resolve issues through various channels.
• Provide product and service information to customers accurately.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate departments.
• Achieve individual and team performance targets and goals.

Skills

Communication

Problem Solving

Multitasking

Time Management

Empathy

Education

Bachelor's degree in relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service specialist to assist customers across multiple channels, provide accurate product and service information, and maintain detailed records of interactions. The role requires 1–3 years of experience, a Bachelor's degree, and excellent communication and problem-solving skills.

You will multitask with empathy and patience, meet individual and team targets, and escalate priority issues when needed.