Customer Care Specialist — Flexible Hours

Recruitify_HR; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a dedicated Customer Service Representative to handle inbound calls, provide clear information on products and services, and resolve issues with empathy and timeliness. You will maintain precise records of interactions and collaborate closely with teammates to improve procedures and overall customer experience.

The role requires strong communication skills, a customer-focused attitude, and the ability to work flexible hours, including evenings and

Qualifications

• Bachelor's degree or equivalent experience.
• 35 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Proficient in using call center technology and software.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Provide information about products and services to enhance customer satisfaction.
• Handle customer complaints with empathy and resolve issues in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve processes and enhance customer experience.

Skills

Excellent communication

Interpersonal skills

Strong problem-solving

Customer-focused

Education

Bachelor's degree or equivalent experience

Tools

Call center software

Job description

Recruitify_HR in the Philippines is seeking a dedicated Customer Service Representative to handle inbound calls, provide clear information on products and services, and resolve issues with empathy and timeliness. You will maintain precise records of interactions and collaborate closely with teammates to improve procedures and overall customer experience.

The role requires strong communication skills, a customer-focused attitude, and the ability to work flexible hours, including evenings and