Customer Care Specialist - Flexible Hours & Night Shifts

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

Recruitify_HR in Metro Manila is looking for a customer service representative to assist customers by answering inquiries and resolving issues through phone calls and emails, while providing detailed information about products and services to help customers make informed choices.

You will handle high call volumes with a customer-first mindset, maintain logs in the company database, collaborate with teammates to improve processes, and work flexible hours including nights and weekends to meet

Qualifications

• High school diploma or equivalent; certification in customer service is a plus.
• 5+ years of experience in a call center or customer service role (as stated).
• Excellent communication and interpersonal skills.
• Ability to handle high call volumes and ensure timely follow-up.
• Customer-oriented mindset with strong problem-solving abilities.
• Willingness to work flexible hours, including nights and weekends.

Responsibilities

• Assist customers by answering inquiries and resolving issues through phone calls and emails.
• Provide detailed information about products and services to enhance customer understanding.
• Handle customer complaints with professionalism and provide appropriate solutions.
• Maintain accurate logs of customer interactions and transactions in the company database.
• Collaborate with team members and management to improve customer service processes.

Skills

Communication skills

Interpersonal skills

Education

High school diploma

Job description

Recruitify_HR in Metro Manila is looking for a customer service representative to assist customers by answering inquiries and resolving issues through phone calls and emails, while providing detailed information about products and services to help customers make informed choices.

You will handle high call volumes with a customer-first mindset, maintain logs in the company database, collaborate with teammates to improve processes, and work flexible hours including nights and weekends to meet