Customer Experience Specialist — Flexible Hours

Recruitify_HR; Pasay; On-site; PHP 223,200 - 390,600; Full time

Job summary

Recruitify_HR is seeking a customer service professional in a fast-paced environment in Pasay, Metro Manila. The role involves addressing inquiries, resolving issues, and maintaining product knowledge to provide accurate information across phone, email, and chat channels.

You will document interactions in the CRM and collaborate with other departments to ensure customer satisfaction and retention. A diploma or equivalent experience and 1–3 years in customer service are preferred, with strong

Qualifications

• Diploma or equivalent experience in a relevant field.
• 1–3 years of experience in customer service or related roles.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Team player with a proactive approach to problem-solving.
• Willingness to work in a fast-paced environment with flexible hours.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Maintain a deep understanding of company products and services to offer accurate information.
• Assist customers through various communication channels, including phone, email, and chat.
• Document customer interactions and feedback in the company's CRM system.
• Collaborate with other departments to ensure customer satisfaction and retention.

Skills

Strong communication

Interpersonal skills

Empathy

Education

Diploma in a relevant field or equivalent experience

Tools

CRM software

Job description

Recruitify_HR is seeking a customer service professional in a fast-paced environment in Pasay, Metro Manila. The role involves addressing inquiries, resolving issues, and maintaining product knowledge to provide accurate information across phone, email, and chat channels.

You will document interactions in the CRM and collaborate with other departments to ensure customer satisfaction and retention. A diploma or equivalent experience and 1–3 years in customer service are preferred, with strong