Senior Customer Experience Specialist

Recruitify_HR; Quezon City; On-site; PHP 312,480 - 468,720; Full time

Job summary

Recruitify_HR is seeking a Customer Service Specialist to join our team in Metro Manila. You will assist customers with inquiries, provide accurate information about products and services, and respond promptly in a friendly, professional manner.

You will handle complaints, resolve issues, and maintain records of customer interactions. You will collaborate with team members to improve service processes and promote ongoing relationships through follow-up communications.

Qualifications

• Bachelor's degree in a relevant field.
• 3-5 years of experience in customer service.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and tools.
• Patience and empathy towards customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and provide accurate information about products and services.
• Handle customer complaints and resolve issues in a professional manner.
• Maintain records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Promote an ongoing relationship with customers through follow-up communications.

Skills

Communication skills

Interpersonal skills

Customer service software

Education

Bachelor's degree in a relevant field

Tools

CRM software

Job description

Recruitify_HR is seeking a Customer Service Specialist to join our team in Metro Manila. You will assist customers with inquiries, provide accurate information about products and services, and respond promptly in a friendly, professional manner.

You will handle complaints, resolve issues, and maintain records of customer interactions. You will collaborate with team members to improve service processes and promote ongoing relationships through follow-up communications.