Customer Care Specialist - Flexible Hours & Night Shifts

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

Recruitify_HR in Metro Manila is seeking a Customer Service Associate to assist customers by phone and email, provide detailed information about products and services, and resolve inquiries with professionalism.

You will maintain logs of customer interactions in the company database, collaborate with teammates to improve processes, and handle high call volumes with timely follow-up, including nights and weekends as required.

Qualifications

• High school diploma or equivalent.
• Experience in a call center or customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Answer inquiries via phone calls and emails.
• Provide detailed information about products and services.
• Handle customer complaints with professionalism and provide solutions.
• Maintain logs of customer interactions in the company database.
• Collaborate with team members to improve customer service processes.

Skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Recruitify_HR in Metro Manila is seeking a Customer Service Associate to assist customers by phone and email, provide detailed information about products and services, and resolve inquiries with professionalism.

You will maintain logs of customer interactions in the company database, collaborate with teammates to improve processes, and handle high call volumes with timely follow-up, including nights and weekends as required.