Customer Support Specialist - Flexible Hours & Growth

Recruitify_HR; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify HR in Cebu City, Philippines, seeks a customer service professional to provide phone and email support. You will assist customers with inquiries, resolve issues, and maintain accurate records while working with a collaborative team.

Flexibility is key—availability for evenings and weekends is required, and a patient, empathetic, customer-centric approach will help you succeed in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 0–2 years of experience in customer service or related field.
• Strong communication skills and a customer-centric approach.
• Patience, empathy, and adaptability in a fast-paced environment.
• Ability to work in a team and contribute to group goals.

Responsibilities

• Provide excellent customer service and support to clients over the phone and via email.
• Assist customers with inquiries and resolve issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service delivery processes.
• Identify opportunities for upselling and cross-selling services to clients.

Skills

Communication skills

Customer-centric

Patience

Empathy

Adaptability

Education

Bachelor’s degree

Job description

Recruitify HR in Cebu City, Philippines, seeks a customer service professional to provide phone and email support. You will assist customers with inquiries, resolve issues, and maintain accurate records while working with a collaborative team.

Flexibility is key—availability for evenings and weekends is required, and a patient, empathetic, customer-centric approach will help you succeed in a fast-paced environment.