Client Care Specialist - Flexible Hours & Growth

Recruitify_HR; Tarlac City; On-site; PHP 200,880 - 267,840; Full time

Job summary

Recruitify_HR in the Philippines is seeking a dedicated customer service representative to assist clients via phone, email, and chat. You will provide clear guidance, build rapport, and ensure a positive service experience for every interaction.

Responsibilities include resolving inquiries and issues promptly, maintaining accurate records of customer interactions, and collaborating with teammates to continuously improve service quality.

Qualifications

• Bachelor's degree in a relevant field.
• 58 years of experience in customer service or related fields.
• Proficient in using customer service software and tools.
• Excellent verbal and written communication skills.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience and overall service quality.
• Participate in regular training sessions to improve product knowledge and service skills.

Skills

Verbal communication

Written communication

Customer service skills

Education

Bachelor's degree

Tools

CRM software

Job description

Recruitify_HR in the Philippines is seeking a dedicated customer service representative to assist clients via phone, email, and chat. You will provide clear guidance, build rapport, and ensure a positive service experience for every interaction.

Responsibilities include resolving inquiries and issues promptly, maintaining accurate records of customer interactions, and collaborating with teammates to continuously improve service quality.