Customer Experience Specialist | Flexible Hours

Recruitify_HR; Quezon City; On-site; PHP 267,840 - 334,800; Full time

Job summary

Recruitify_HR is seeking a Customer Service representative in the Philippines to provide exceptional support across multiple channels, resolve inquiries, and maintain detailed interaction records. You will collaborate with teammates to improve service processes and contribute to a positive customer experience.

Flexible working hours including evenings and weekends are required; experience in CRM software and strong interpersonal skills are essential for success in this role.

Qualifications

• Educational Qualifications: Diploma in a relevant field.
• Experience Level: 35 years of experience in customer service or call center roles.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Proficient in customer relationship management (CRM) software.
• Qualities and Traits: Strong problem-solving abilities and attention to detail.
• Working Conditions: Flexible working hours, including evenings and weekends.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Address customer inquiries, resolve issues, and ensure customer satisfaction.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with team members to improve service processes and customer experience.
• Assist in training and onboarding new team members as needed.

Skills

Communication skills

Interpersonal skills

Education

Diploma in a relevant field

Tools

CRM software proficiency

Job description

Recruitify_HR is seeking a Customer Service representative in the Philippines to provide exceptional support across multiple channels, resolve inquiries, and maintain detailed interaction records. You will collaborate with teammates to improve service processes and contribute to a positive customer experience.

Flexible working hours including evenings and weekends are required; experience in CRM software and strong interpersonal skills are essential for success in this role.