Senior Customer Service Specialist

iQor; Dasmariñas; On-site; PHP 223,000 - 312,000; Full time

Job summary

iQor in Dasmariñas, Cavite, Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle high volume calls and aim for a positive experience.

The role emphasizes listening, addressing inquiries, and meeting productivity and quality standards, with opportunities to learn and grow through training and competitive compensation.

Qualifications

• Experience in customer service in a transactional environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Must maintain accuracy and production standards.
• Predictable and consistent attendance.
• Willingness to work various shifts, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and team members based on trust and reliability.
• Understand and strive to meet call center metrics while providing excellent and consistent service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent service through timely resolution of inquiries and concerns.
• Educate customers about clients' products and services.

Skills

Customer service

Call center

Empathy

Teamwork

Education

High school diploma

Tools

CRM software

Job description

iQor in Dasmariñas, Cavite, Philippines is seeking polite, professional Customer Service Call Center Agents to represent clients by delivering remarkable service to customers via phone. You will handle high volume calls and aim for a positive experience.

The role emphasizes listening, addressing inquiries, and meeting productivity and quality standards, with opportunities to learn and grow through training and competitive compensation.