Growth‑Oriented Customer Service Call Center Agent

iQor; Mabalacat; On-site; PHP 180,000 - 240,000; Full time

Job summary

iQor is seeking a polite and professional Customer Service Call Center Agent in the Philippines to represent clients with exceptional service over the phone. You will handle a high volume of inbound and outbound calls, listening to customers to understand issues and provide accurate responses.

Successful candidates will engage customers with empathy, work well both independently and in a team, and strive to meet productivity and quality targets while maintaining consistent attendance and

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail location.
• Ability to work independently and in a team environment.
• Ability to maintain accuracy and production standards.
• Predictable and consistent attendance is an essential function of the position.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Empathy

Teamwork

Attendance

Shift flexibility

Education

High school diploma/GED

Job description

iQor is seeking a polite and professional Customer Service Call Center Agent in the Philippines to represent clients with exceptional service over the phone. You will handle a high volume of inbound and outbound calls, listening to customers to understand issues and provide accurate responses.

Successful candidates will engage customers with empathy, work well both independently and in a team, and strive to meet productivity and quality targets while maintaining consistent attendance and