Senior Customer Care & Support Agent — Top Pay & Training

iQor; Dasmariñas; On-site; PHP 167,000 - 312,000; Full time

Job summary

iQor in Dasmariñas, Philippines, is seeking a courteous Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires strong communication, a willingness to learn, and the ability to work independently or as part of a team. We offer comprehensive training, steady schedules including nights and weekends, and opportunities for growth

Qualifications

• Experience in customer service in a transaction-based environment preferred.
• Ability to work independently and in a team.
• Maintain accuracy and production standards.
• Consistent attendance is an essential function of this position.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Skills

Customer service

Team player

Accuracy

Attendance

Flexible shifts

Education

High school diploma

Job description

iQor in Dasmariñas, Philippines, is seeking a courteous Customer Service Call Center Agent to represent our clients by delivering remarkable service over the phone. You will handle a high volume of calls and strive to create a positive experience for every caller.

The role requires strong communication, a willingness to learn, and the ability to work independently or as part of a team. We offer comprehensive training, steady schedules including nights and weekends, and opportunities for growth